Refund Policy

We believe that our software will meet your expectations, but if you are not satisfied, we offer a refund under the conditions outlined below.

1. When You Can Request a Refund

We offer refunds in the following cases:

• If you submit a refund request within 14 days of purchase, you are entitled to a refund without providing a reason.
• If the software does not function as described and our support team is unable to resolve the issue, you may request a refund within 30 days of purchase.
• If there was an incorrect charge or a duplicate payment.

We do not offer refunds in the following cases:

• If the software is not compatible with your device or operating system.
• If the issue results from user error or incorrect software usage.

2. How to Request a Refund

To request a refund, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details:

• Order or transaction number.
• Reason for the refund request.

We will process your request within 5 business days of receiving it.

3. Refund Method

Approved refunds will be issued to the original payment method used for the purchase. The processing time depends on your payment service provider.

4. Chargebacks and Refunds

If you initiate a chargeback (a payment dispute through your bank or payment provider), your license will be permanently deactivated. This also applies in cases where a refund has been approved by our team—once refunded, the software cannot be used or activated.

5. Contact Information

If you have any questions regarding refunds, please contact us at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Ing. Petr Hájek, STAP studio, Dobiášova 882, 460 06 Liberec, Czech Republic

Effective Date: February 1, 2024